<?xml version='1.0' encoding='utf-8' ?>
<tocdata>
<book name="Getting Started" >
  <item name="Logging In" url="Overview/Logging_In.htm" />
</book>
<book name="Enterprise Change Management" >
  <item name="ECM Overview" url="ECM/Enterprise_Change_Management_Overview.htm" />
  <book name="RFC Process" >
    <item name="Processing RFCs in Remedy" url="ECM/Processing_RFCs_in_Remedy.htm" />
    <item name="Assigning RFCs" url="ECM/Assigning_RFCs.htm" />
    <item name="Selecting the Change Timing" url="ECM/Selecting_the_Change_Timing.htm" />
    <item name="Requesting Authorization" url="ECM/Requesting_Authorization.htm" />
    <item name="Scheduling the Change" url="ECM/Scheduling_the_Change.htm" />
    <item name="Closing the RFC" url="ECM/Closing_the_RFC.htm" />
    <book name="Processing RFCs Manually" >
      <item name="Manually Completing RFCs" url="ECM/Manual/Manually_Completing_RFCs.htm" />
      <item name="Completing the Change Form" url="ECM/Manual/Completing_the_Change_Form.htm" />
      <item name="Completing the Requester Tab" url="ECM/Manual/Completing_the_Requester_Tab.htm" />
    </book>
  </book>
</book>
<book name="Incident Management" >
  <item name="Incident Management Overview" url="Incident/Incident_Management_Overview.htm" />
</book>
<book name="Problem Management" >
  <item name="Problem Management Overview" url="Problem/Problem_Management_Overview.htm" />
</book>
<book name="Service Request Management" >
  <item name="Service Request Overview" url="ServiceRequest/Service_Request_Overview.htm" />
</book>
<item name="Welcome" url="Welcome_1.htm" />

</tocdata>
