A large, research medical center in San Francisco just completed a very smooth, successful go-live.  What was one of their keys to success?  A robust, educated super user and go-live support (GLS) team.

How’d they get there?

We partnered with them from the ground up to develop role-specific super user training and definitions.  One of the provider super users told us:

“In all of the years I’ve been doing go-live support, I’ve never been so well equipped!  Your Art of Providing Go-Live Support session provided me with the tools that I so desperately needed!”

When you flip the switch and go-live, you don’t want your super users to fade into the fray!  Our methods have proven results: 

• Better prepared super users and GLS teams.
• Highly effective, internal “consultants,” empowered to coach, mentor, and train their colleagues.
• Reliable, ongoing resources to help your teams achieve optimization.

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While we can assist with all aspects of knowledge improvement, we focus on providing learning opportunities when the user needs it most: At your desk; right here; right now.