Tony Onorad Adobe Captivate Project Overview

DOYEN CONSULTING, INC. ...agents of change. www.doyenci.com Web-based Quick Help and Training Tool Solutions Welcome to Doyen Consulting's overview of Webased quick help and training tool solutions.

Your organization has just implemented new, system-wide software. You've trained your end-users. Trainers and help desk staff are swamped with calls for post-go-live support. User down time and support needs are escalating. Upgrade and system enhancements aren't being communicated to users. End user frustration is growing. The Challenge... Healthcare organizations face many daunting challenges in implementing new systems...

Reduces user "down time:" Answers are immediately accessible via "smart" searching, links, and the table of contents. Cost effective: No printing, binder assembly, distribution, etc. Development done remotely; enhanced client savings. Efficient, quick information sharing: Up-to-date information instantly shared with organization-wide users. No papers to distribute. Resource friendly: Reduced calls to tech support, quick development time. Completely customizable and easy to update to meet your organization's needs. The solution: WBT help. A Web-Based Training Help Solution: Reduces down time. is Cost effective. Provides Efficient, quick information sharing. Is Resource friendly. and, Customizable to suit your needs.

Searching by question, phrase, or key word. Clicking a "What's New?" link. Selecting from the table of contents or index. Help topics are quickly found by...

Topics from this "book" may then be selected. The "book" will open to display the related topics... The table of contents contains a list of help topics. Similar topics are grouped together in "books"

Some topics have "pop-up" tips, as shown here. Topics can contain: "Pop-ups" with related information. Links to other topics and/or demonstrations. Interactivity. Here's an example of a help topic. Topics can contain popups with related tip information and links to other topics.

The "tip" displays in a "pop-up" window.

Topics can be printed easily. Related topics may be viewed via the See Also buttons, located on the bottom of the topic page. Topics can be printed, and Users can easily navigate to related topics by clicking "See Also" buttons.

Key word searches enable users to find answers quickly... One of the most beneficial features is the ability to type in a search question.

To search for a topic, type search text in one of the search fields. To use the search feature, type key words or a question into any of the search fields.

Search results are then displayed on the left. In this example, we will select the Creating Custom Patient Lists link. the targeted search results are then displayed on the left.

In addition to the eJob aids, users may also view a demonstration of the topic process by clicking the Show Me button at the top or the link at the bottom of each topic. Another beneficial feature allows the user to see a demonstration of the process. These demonstrations can be narrated by your super users or physician champions.

The demonstration, including audio narration, of the process will be displayed in a new window, as shown here. The virtual demonstration will be displayed in a new window.

After viewing the demonstration, the user is then returned to the topic or directed to another URL. The demonstration can be replayed as well. After viewing the demonstration, the user is then returned to the topic, or can be directed to another URL. The demonstration can also be replayed.

Clinical help site: 2,000 hits/month within first three months. Over 150 physician-related custom topics. Provided instant answers and tips to use the system more effectively - 24/7... and Reduced calls to tech support, training team, and super users. Effectively communicated and trained upgrade enhancements to physicians organization-wide. Case Study: Trinity Health A help site was created for Trinity Health to provide physicians with the help tools they needed, enabling providers to spend more time with their patients.

"Immediately after joining the education team, Tony [Onorad] reached out to physician leaders in the organization to understand the educational needs and methods that would best reach the physicians. He then lead the initiative to rapidly develop excellent short educational vignettes that incorporated "how tos" with practical tips. The focus on learning opportunities when the physician is ready is key to this success." --Greg Forzley, M.D.; Director, Medical Informatics, St. Mary's Health Care (Trinity Health) and Advantage Health Physicians About our Chief Developer... Doyen Consulting is committed to providing professional consultants who will partner with you in finding the best solution for your training and help needs.

616-459-8105 - contact@doyenci.com DOYEN CONSULTING, INC. ...agents of change. www.doyenci.com Thank you for viewing this overview. We look forward to partnering with you. Unlimited possibilities. Effective Solutions. Thank you for taking the time to view our overview of web-based training solutions. Doyen Consulting looks forward to partnering with you. Contact us today for more details on how to create your customized training approach.